Shipping policy

Shipping Policy

This Shipping Policy outlines the shipping procedures, delivery terms, and customer responsibilities for orders placed through our website (www.breliio.com). By placing an order with Breliio, you acknowledge and agree to the terms outlined below, subject to applicable consumer protection laws.

1. Shipping Method

We offer standard shipping for orders placed through our website.
Shipping services and carriers may vary depending on the destination and availability.

2. Shipping Costs

Standard shipping is available at a flat rate of $5.99 USD, unless otherwise stated at checkout.
Any applicable shipping charges will be displayed before completing your purchase.

3. Free Shipping Promotions

We may occasionally offer free shipping promotions on qualifying orders.
Eligibility requirements and promotional conditions will be displayed on our website or communicated through promotional emails.

4. Processing Time

Orders are typically processed and shipped within 3 business days after payment confirmation.
Orders placed on weekends or public holidays will generally be processed on the next business day.
We make every effort to dispatch orders promptly but cannot guarantee specific delivery dates.
During promotional periods, holidays, or periods of high demand, processing and delivery times may be longer than usual.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Customers can monitor their shipments through the carrier's tracking service.
Customers are responsible for monitoring delivery updates and making appropriate arrangements to receive their parcels.

6. Delivery Timeframes

Delivery times vary depending on your location, shipping carrier, customs processing, and other external circumstances.
Estimated delivery dates are provided for reference only and are not guaranteed, subject to applicable law.
Breliio is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or circumstances beyond our reasonable control, except where otherwise required by law.

7. Customer Responsibility for Delivery

Customers are responsible for providing an accurate shipping address and ensuring that their designated delivery location is safe, secure, and suitable for receiving parcels.

By placing an order, customers acknowledge and agree that:

Secure Delivery Location: Customers are responsible for ensuring that parcels can be safely received at the delivery address provided, including arranging for someone to receive the parcel or selecting a secure delivery location where appropriate.
Accurate Address Information: Customers must provide complete and accurate shipping information. Breliio is not responsible for delivery failures, additional shipping costs, or lost parcels resulting from incorrect or incomplete addresses supplied by the customer, except where otherwise required by law.
Delivery Arrangements: Customers are responsible for following carrier notifications and making necessary arrangements for delivery, collection, or redelivery.
Unattended Deliveries: Where a carrier is authorized to leave a parcel unattended, customers accept the risks associated with that delivery arrangement following proper delivery, subject to applicable law.

8. Lost, Stolen, or Missing Parcels

Once a parcel has been properly delivered to the shipping address provided by the customer, or to a delivery location authorized by the customer, the customer assumes responsibility for its safekeeping, to the extent permitted by applicable law.

Breliio is not responsible for theft, loss, or disappearance occurring after such delivery and is not obligated to provide a refund, replacement, or reshipment in those circumstances, except where required by applicable law.

Delivered but Not Found: If a parcel has been properly delivered to the customer's designated address or authorized delivery location but cannot subsequently be located, Breliio is not responsible for providing a refund or replacement solely because the parcel is missing.
Theft After Delivery: Customers assume responsibility for parcels stolen or misplaced after proper delivery to their designated address or authorized delivery location, to the extent permitted by law.
Customer's Responsibility: Customers are responsible for ensuring that their delivery location is secure and taking reasonable precautions to prevent package theft or loss following delivery.
Proof of Delivery: Carrier tracking confirmation, delivery photographs, signatures, and other delivery records may be used to verify successful delivery. A carrier's tracking status alone does not conclusively establish proper delivery in every circumstance.
Delivery Disputes: Where delivery is disputed, Breliio reserves the right to investigate the circumstances, including reviewing carrier records and proof of delivery, before determining whether a refund or replacement is appropriate, in accordance with applicable law.
Lost in Transit: Parcels lost before proper delivery will be reviewed and resolved in accordance with applicable consumer protection laws and the circumstances of the shipment.

Breliio may, at its discretion, assist customers in contacting the shipping carrier or investigating missing parcels. Such assistance does not constitute an admission of liability or a guarantee of reimbursement.

Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be excluded or limited.

9. Failed Deliveries and Returned Parcels

If a parcel cannot be delivered because of an incorrect address, refusal of delivery, failure to collect, or other circumstances attributable to the customer, additional shipping or return fees may apply.
Customers may be responsible for the cost of reshipping orders returned due to unsuccessful delivery attempts.
Refunds for returned shipments, where applicable, may be adjusted for reasonable shipping or return costs, subject to applicable law.

10. Contact Us

If you have questions about shipping, delivery, or missing parcels, please contact our customer support team through www.breliio.com.

Last Updated:2024/08/01

Thank you for choosing Breliio. We are committed to providing a reliable shipping experience while helping customers understand their responsibilities for safe and successful deliveries.