Refund policy

Return and Refund Policy

At Breliio, we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not entirely happy with your product, we offer a hassle-free return and refund policy.

Eligibility:

  • To be eligible for a return, any purchased items must be unused and in the same condition that you received them. They must also be in the original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • During any sale period, discounted products are non-returnable and non-refundable.

Return Process:

  1. To initiate a return, please contact us to request a return.
  2. Once your return request is approved, we will provide you with instructions on how to return your items.
  3. Please securely package your items and ship them back to us at your own expense. We recommend using a trackable shipping service to ensure that your return reaches us safely.
  4. Upon receiving your returned items, we will inspect them to ensure they meet the eligibility criteria mentioned above.
  5. If your return is approved, we will process a refund to your original method of payment within 14 business days.

Refund Policy:

  • Refunds will be issued for the cost of the returned merchandise only. Original shipping charges are non-refundable.
  • Please note that return shipping costs are the responsibility of the customer and will be deducted from your refund.
  • We reserve the right to refuse returns that do not meet our eligibility criteria or are returned without prior authorization.

Damaged or Defective Items:

  • In the unlikely event that your ordered items arrive damaged or defective, please contact us immediately. 

Order Cancellation:

  • Orders requesting to be canceled within 24 hours of placing the order may be canceled under certain situations but will incur a processing fee.

Contact Us:

  • If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us. We're here to help!

Changes to This Policy:

  • We reserve the right to update or modify our return and refund policy at any time. Any changes will be effective immediately upon posting to this page.

By shopping with us, you agree to abide by the terms and conditions outlined in this return and refund policy.

Last Updated: 2024/08/01

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